Internet Service Registry, Inc. (ISR) has zero tolerance for Unsolicited Broadcast Email (UBE) and Unsolicited Commercial Email (UCE),
commonly known as Spam.
|Our definition of Spam|
Any unsolicited broadcast or commercial email that is sent to addresses that do not affirmatively and verifiably
request such material from that specific sender, including but not limited to advertising, surveys, information pieces, third party
spamming, website addresses, sales, and auctions.
1 ISR’s customers or any downstream customers, are prohibited from sending and shall not
allow their connection to ISR to be used for sending UBE/UCE. Mail senders are required to maintain records that verify, on a case-by-case basis, that explicit affirmative permission was obtained from recipients before mailing.
2 ISR's customers are responsible for ensuring that they or any downstream customers abide by this
policy. Customers will be held responsible for all traffic either sent via their connection to ISR or sent elsewhere using
support services provided via their connection to ISR. Customers are also responsible for ensuring that they do not advertise or promote themselves through UBE/UCE.
3 ISR may charge customer and customer shall pay $500.00 per valid UBE/UCE complaint of which ISR is notified.
4 If ISR receives a complaint, it will be forwarded to customer for a response and complete resolution. If within twenty-four (24)
hours there is no response indicating complete resolution, we may block traffic to and from the IP address involved in the UBE/UCE
complaint until ISR is convinced that the problem is resolved and preventative measures have been implemented to prevent the violation
If ISR receives repeat complaints indicating that a problem has not been resolved we may terminate account without any further notice.
5 Customers whose connection to ISR is used to provide services to support UBE/UCE are subject to cancellation of services without
notification and refund.
6 If you run a mailserver, you must maintain a mailbox and read mail to postmaster@(your domain).
(1) You must provide ISR with contact information for us to notify you regarding compliance. E-mail and phones/cell phones.
(2) You must educate your customers about UBE/UCE to ensure compliance with these provisions.
(3) You must promptly investigate and satisfactorily deal with any UBE/UCE complaints forwarded to you.
(4) When using a mailing list, you must confirm that the recipients on the mailing lists have requested or otherwise
affirmatively accepted receipt of any materials to be sent by you.
|Why this Policy?|
Unlike senders of traditional "junk mail" who are required to pay for envelopes, materials and postage, senders of UBE/UCE can, given
the nature of the internet, impose enormous costs on the recipients of their messages at little or no cost to themselves. ISR believes that users of the internet should not be forced to incur such
expenses without their consent. As a result, ISR believes that the elimination of Spam will result in a better and less expensive
internet experience for all internet users and will allow us to provide better and more efficient service to our customers.